FAQ

LNB Online Banking is your one-to-one connection with Lyons National Bank. With LNB Online Banking, you can pick and choose the services that best fit your needs. You can sign up and get convenient access to your account balances, easily transfer money between your checking and savings accounts, and make your loan payments. And best of all, it's free!

Question #2

What do I need to get started?

Answer:

You can sign into LNB Online Banking if you have a computer, Internet access and a recommended browser. In order to meet Lyons National Bank's high security standards, the following Internet browser is strongly recommended: Microsoft Internet Explorer 8.0 or later versions with 256-bit encryption.

Question #3

I am moving to another state where there is not a Lyons National Bank branch. Can I continue to use LNB Online Banking?

Answer:

Yes. As long as you have an account with us, you will be able to use LNB Online Banking.

Question #4

What if I forget my Sign-On ID and Password?

Answer:

You can contact any Lyons National Bank Branch during normal business hours or go to our contact us page on our website https://www.bankwithlnb.com/contact-us

Question #5

How do I change my Password?

Answer:

Simply login using your Sign-On ID and Password. Once you are logged in, click on "Options" in the Navigation bar at the top. This will allow you to designate a new Password.

Question #6

How do I contact the bank if I have a question or comment about LNB Online Banking?

Answer:

If you have questions, comments or concerns you can go to our contact us webpage https://www.bankwithlnb.com/contact-us or call any Lyons National Bank Branch during normal business hours. We will respond with an answer or confirmation notice within one business day of receiving the message. Please include your name, mailing address, phone number, email address and a general description of your question so we can promptly research your question and respond. Please do not include any sensitive information such as account numbers, Passwords or Social Security numbers. Should you wish to send secure information, please use our Secured Messaging System to send to us and we will respond using the same Secured Messaging System.

Question #7

What are Sign-On Id’s?

Answer:

Sign-On Id’s are an easy way to personalize your accounts and, once assigned, are used to identify your accounts through LNB Online Banking. During the registration process, you select a Sign-On ID. It can be up to 15 alphanumeric characters (but at least 4-8 characters/numbers long). A Sign-On ID should be able to uniquely identify yourself online.

Question #8

What types of accounts are accessible in LNB Online Banking?

Answer:

You can access practically any personal or business LNB account you have, including:

• Checking
• Savings
• IRA's
• Certificates of Deposit
• Lines of Credit
• Installment Loans
• Mortgages
• Cash Reserves (Ready Reserve)

Question #9

What if one of my accounts isn't reported?

Answer:

If you don't see an account reported on your LNB Online Banking Accounts screen, click on "Add Accounts" from the main summary page.

Question #10

Can I download a statement file to my PC?

Answer:

You can download your account activity file to your PC and import the file into any financial management software. We currently support both Quicken® and QuickBooks® file formats.

Question #11

What types of accounts can I transfer funds to and from?

Answer:

You can transfer funds between any of your Lyons National Bank checking and savings accounts within limits specific to your account. For more information, please contact your nearest branch location.

Question #12

Are there limits on the number of transfers I can make?

Answer:

Some accounts, such as checking accounts, have no limits on the number of transfers you can make. However, many savings accounts, by Federal Regulation, are allowed no more than six preauthorized withdrawals or transfers per month. If you're unsure whether your account has this restriction, please contact your nearest branch location.

Question #13

When will my transfer take place?

Answer:

All transfers take place in real time.

Question #14

What about security? Is my financial information safe here?

Answer:

This is a common concern with Internet Banking. Technology has been developed to safeguard data through encryption of information, creating secure systems that can only be crossed with authorized passwords, and by creating safe pathways to and from each system.

Any kind of breach in the security of our systems would be a serious business issue for Lyons National Bank. Our success as a financial institution depends on our ability to manage these systems safely and to continue to earn your trust as our customer. Please be assured that we will go to every measure possible to protect the financial information and resources you have entrusted to us.

You can help safeguard your information and the banking systems by protecting your password. The password is the only way to get access into your account. Please keep your password secure. Also, securing your PC that you are currently using to access LNB Online Banking is just as important.

Question #15

What else does the Bank do to protect my accounts and personal information?

Answer:

LNB Online Banking has a session termination feature if you are not actively using the system after 15 minutes. Your private information, such as your Password, will never be displayed or asked for in correspondence with Lyons National Bank.

Question #16

What can I do to protect my accounts and personal information while I am banking online?

Answer:

While Lyons National Bank does everything it can to protect the confidentiality of your online information, we can't do it alone. You also share in the responsibility for the security of your account information and should always follow the recommendations listed below. NEVER reveal your Password to anyone - ever! You are the only one who should know your Password. Lyons National Bank will generate a Password that will be sent to you by U.S. mail. We require that you change your Password after your first logon, and recommend that you change your Password at regular intervals. While we will make every reasonable effort to maintain the privacy and security of your account information, we cannot be responsible for the confidentiality of your Password once it has been received by you. No employee of Lyons National Bank will contact you and ask for your Sign-On ID or Password.

Don't leave your PC while you are logged in to the online banking system. When you finish your online banking session, you should use the Logoff button and close the browser.

We strongly recommend that if you suspect that someone knows your Password, that you change it immediately online. Simply login using your Sign-On ID and Password. Once you are logged in, click on "Change Password" under "Customer Services" in the Navigation bar. This will allow you to designate a new Password. Always keep in mind that you should NEVER share your Password with anyone.

Question #17

What if I have a question or need to talk to the bank?

Answer:

Send us a message! Just click on "Messages" in the Navigation Bar and then select "Send a Message." We'll respond as quickly as we can during normal business hours. And remember, this is your one-to-one connection with Lyons National Bank so everything you send is secure. Or, you can contact any Lyons National Bank Branch during normal business hours.

Question #18

Is Lyons National Bank Online available 24 hours a day?

Answer:

Yes. LNB Online Banking is available 24 hours a day, 7 days a week.